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Monitoring and intervention


Protguard provides a Central Monitoring Dispatcher's Office, operating 24/7.

The Central Monitoring Dispatcher's Office is supplied both with the technical equipment for dispatching and monitoring by phone, IP, GPS and GPRS, as well as with video monitoring dispatching equipment. The signals provided automatically by the local detection and warning systems, or the ones manually set off through the alarm systems, are being taken over by the IP or GPRS communicator, digitally encoded and instantly transmitted to Protguard’s Central Monitoring and Intervention Dispatcher's Office.

Protguard’s intervention agents are specially selected, trained, drilled and equipped in terms of tactics and logistics.

Monitoring and intervention


Protguard provides a Central Monitoring Dispatcher's Office, operating 24/7.
The Central Monitoring Dispatcher's Office is supplied both with the technical equipment for dispatching and monitoring by phone, IP, GPS and GPRS, as well as with video monitoring dispatching equipment. The signals provided automatically by the local detection and warning systems, or the ones manually set off through the alarm systems, are being taken over by the IP or GPRS communicator, digitally encoded and instantly transmitted to Protguard’s Central Monitoring and Intervention Dispatcher's Office.
The information is registered, processed and archived in the Dispatcher's Office. The fast intervention teams act with the utmost expedition in order to reduce prejudice and eliminate the alarm triggers. As the event unfolds, the dispatcher is in permanent connection with the agents, with the staff on location and the persons assigned by the beneficiary so as to achieve an ideal coordination of all stakeholders.

1. MONITORING local detection and warning systems, through the dispatcher’s office, as follows:

  • monitoring armament/disarmament;
  • fire, gas leaks or flooding alarms;
  • monitoring disarmament outside office hours;
  • providing armament/disarmament status (upon express request from the beneficiary);
  • identifying the persons performing armament/disarmament operations over a specific period, based on the user code for the technical systems with the option available.

The dispatchers on duty read the alarms triggered automatically or manually, according to the alarm type, and they deploy the fast intervention teams and other specialized intervention forces, if the situation on site so requires (fire fighters, police, ambulance, etc.) in order to prevent, limit the damages and eliminate the alarm triggers.

2. INTERVENTION, upon detection of alarm signals at the locations connected to the Central Monitoring Dispatcher’s Office, is provided by Protguard’s intervention teams.

In accordance with art. 36 (5) of Law 333/2003, in cases where “in-house forces are overcome by the scope of events, the dispatcher’s office notifies the competent police station in order to apprehend the perpetrators and search the scene. In other cases, after the perpetrators are apprehended, they are immediately turned to the competent territorial police stations”.

PROTGUARD’s intervention agents are specially selected, trained, drilled and equipped in terms of tactics and logistics with the following: cars, mobile phones, tonfa, radio, lantern, whistle, fire extinguisher, pepper spray and individual means of protection (protective helmet, bulletproof vest, gas mask, etc.).

Who is this service addressed to?

The monitoring and intervention service is mainly addressed to:

  • Office buildings;
  • Shops, restaurants;
  • Hotels, inns;
  • Notary public practices, accounting offices, legal practices;
  • Bank branch offices;
  • Public institutions;
  • Private or public school premises;
  • Private properties, apartments, mansions, etc.

In accordance with art. 28 (1) of Law 333/2003, “the leaders of units holding goods, assets and storage media for documents, data and information labelled as state secrets are under the obligation to provide security, the mechanical-physical means of protection and the anti-trespass alarm systems on locations where they are kept, stored and manipulated, as well as in places where such type of activities are conducted”.

Art. 2 (2) of the same law stipulates that “natural entities may refer to specialized security and protection agencies for personal protection services”.

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